Terms of Service
The terms and conditions governing use of Kentmedia services.
The terms and conditions governing use of Kentmedia services.
These Terms of Service ("Terms") govern your use of the Kentmedia website and purchase of any services from Kentmedia ("we", "us", "our"). By using our website or purchasing services, you agree to these Terms. Please read them carefully.
Kentmedia provides the following services, subject to these Terms:
Specific terms for each service are set out in the relevant service agreement or purchase confirmation provided at the point of sale.
Services purchased through our website shop are fulfilled subject to availability and acceptance. We reserve the right to decline any order. Payment is processed securely via Stripe. By completing a purchase you authorise Stripe to charge the stated amount to your payment method.
For bespoke web design and marketing projects, a separate project agreement will be issued outlining scope, timelines, payment milestones and deliverables. Work begins only on receipt of the agreed deposit.
Monthly subscription services (hosting, app licences, marketing retainers) renew automatically via Stripe on the same date each month unless cancelled. You will receive a reminder email at least 7 days before renewal. Annual subscriptions are invoiced annually with 30 days' advance notice.
All prices shown are exclusive of UK VAT (20%) unless stated otherwise. VAT is added at checkout and a VAT invoice is issued for every transaction.
Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period — no partial refunds are issued for unused days. To cancel, email accounts [at] kentmedia.co.uk or use your client dashboard.
Initial deposits for project work are non-refundable once work has commenced, as this represents time and resources allocated to your project. If you cancel a project before work begins we will refund the deposit in full within 14 days.
If you are a consumer (not a business customer), you have a statutory right to cancel digital services within 14 days of purchase under the Consumer Contracts Regulations 2013 unless you explicitly request we begin work before this period expires. By confirming your purchase, you agree that work may begin immediately and acknowledge this waives your cooling-off rights.
Upon receipt of full and final payment, ownership of all bespoke code, designs and content created specifically for your project transfers to you. You receive a perpetual, royalty-free licence to use all deliverables.
Our proprietary frameworks, templates, methodologies (including the 3CM strategy) and software not created specifically for your project remain the intellectual property of Kentmedia. You are licensed to use them as part of the service but may not reproduce, sell or distribute them independently.
Kentmedia Apps & Plug-ins are licensed, not sold. A licence grants you the right to use the software on your designated site(s) for the duration of the subscription. Reverse engineering, redistribution or sublicensing is prohibited.
You agree to:
Our 99.9% uptime SLA applies to Business and Enterprise hosting plans and excludes scheduled maintenance (notified 48 hours in advance) and events beyond our reasonable control. We perform automated daily backups but recommend you also maintain your own backups of critical data. We reserve the right to suspend hosting accounts in breach of these Terms or our Acceptable Use Policy without refund.
To the maximum extent permitted by law, Kentmedia's total liability to you for any claim arising from these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.
We are not liable for: indirect or consequential loss; loss of profit, revenue or business; data loss; or any damages arising from circumstances beyond our reasonable control (including but not limited to third-party platform outages, changes to Google's algorithms or advertising platform policy changes).
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
These Terms are governed by the laws of England and Wales. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Continued use of our services after that date constitutes acceptance of the updated Terms.
Questions about these Terms: consultant [at] kentmedia.co.uk
Kentmedia, Kent, United Kingdom