Privacy Policy

1. Who We Are

Kentmedia ("we", "us", "our") is a digital services business providing web design, digital marketing, hosting and software to clients across the UK. Our primary contact is consultant [at] kentmedia.co.uk.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, phone number, postal address
• Business information: company name, VAT number, job title
• Financial information: billing details processed securely via Stripe (we do not store card numbers)
• Usage data: how you interact with our website, pages visited, time spent (via cookies and analytics)
• Communications: emails, contact form submissions, support requests
• Technical data: IP address, browser type, device type, operating system

3. How We Use Your Data

We use your personal data for the following purposes:

• To fulfil services you have purchased or enquired about
• To send invoices, receipts and service notifications
• To manage your client account and dashboard
• To respond to enquiries and provide customer support
• To send marketing communications where you have opted in
• To improve our website, services and user experience
• To comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Contract: processing necessary to deliver services you've purchased
• Legitimate interests: improving our services, security monitoring and fraud prevention
• Consent: marketing emails and cookies (you can withdraw consent at any time)
• Legal obligation: tax, accounting and regulatory requirements

5. Cookies

Our website uses cookies to improve your experience. By clicking "Accept All" on the cookie banner, you consent to our use of analytics and preference cookies. You may withdraw consent at any time by clearing your browser cookies.

Essential cookies (no consent required): session management, security, shopping cart state.

Analytics cookies (consent required): Google Analytics 4 to understand how visitors use our site. Data is anonymised before transmission.

Marketing cookies (consent required): only placed if you consent.

6. Data Sharing

We share your personal data only with trusted third parties necessary to provide our services:

• Stripe — payment processing (UK GDPR compliant)
• Google Analytics — website analytics (anonymised data)
• Email providers — transactional email delivery
• Hosting providers — server infrastructure

We do not sell your personal data to any third party. We do not transfer your data outside the UK/EEA without appropriate safeguards in place.

7. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations:

• Client records and invoices: 7 years (UK accounting requirement)
• Marketing preferences: until you unsubscribe or withdraw consent
• Contact form submissions: 2 years unless a service relationship develops
• Website analytics data: 26 months

8. Your Rights

Under UK GDPR you have the following rights:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: request we limit how we use your data
• Portability: receive your data in a machine-readable format
• Objection: object to processing based on legitimate interests or direct marketing
• Withdraw consent: at any time for consent-based processing

To exercise any of these rights, email consultant [at] kentmedia.co.uk. We will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

9. Security

We take data security seriously. All data is transmitted over HTTPS (TLS 1.2+). Payment data is processed via Stripe's PCI DSS Level 1 certified infrastructure — we never store card numbers. Our systems undergo regular security testing and access is controlled on a need-to-know basis.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of significant changes by email. The current version is always available at this URL with the date of last update shown at the top.

11. Contact

For any privacy-related questions: consultant [at] kentmedia.co.uk

Kentmedia, Kent, United Kingdom