When you purchased your new computer it probably came with a CD that automatically installed a program called Norton Antivirus. While the software does work effectively at protecting your PC from hazardous viruses (that could cause permanent damage to your hard drive / system), many experts in the field of antivirus and spyware seem to recommend other programs that may do a better job.

In fact, just recently when I was searching information on how to contact Norton antivirus, some interesting tips were posted in forums that I will share with you below:

Taking Up Too Much Of Your Computers Resources

When you look up Symantec's website on how to contact Norton antivirus, you will not find any precise information on how much of your computers resources will be used when running the program, only an average estimate. Tech experts have connected that Norton may be somewhat of a "resource hog" in terms of running at full speed. This means that when the software is running you will see a significant drop in how your computer performs.

Do Not Expect Refunds On Opened Software From The Store

When I first started using my computer I actually bought the Norton program at a local electronics store. At the time it was the only software that I had known about to help protect my PC. It was relatively cheap and although I did not really understand the scope of computer security, it was explained very thoroughly when I found out how to contact Norton antivirus.

The rep on the phone was very helpful and answered many questions that I had, with the end of the phone conversation referring me to several links on their website for further information.

I was quite satisfied until some time later I had a message pop up on my computer screen basically telling me that I needed to upgrade my Norton antivirus in order to keep my PC protected. I thought, "Ok, sounds logical" but when I saw that I had to actually pay money for the upgrade, frustration took over.

Of course I probably did not see the fine print about having to pay to keep the antivirus program running, even though I found out how to contact Norton antivirus and talked with the rep. But it seemed that nobody made this clear to me, even when I bought the software from the store.

A refund was what I was hoping to get but unfortunately when you purchase software that has been opened, it is virtually impossible to get your money back. This of course is not the fault of Norton antivirus or any other entity that sells software. But most of you, like myself, are not familiar with some of these details in the beginning, especially when you are first getting to know your computer and the technical aspects of what it takes to keep it running clean and safe.

Alternative Options

Whatever your reason may be for wanting to know how to contact Norton antivirus and talking with their sales department or customer service rep, consider doing a bit of research online for alternative anti spyware programs. While I still consider Norton antivirus to be a very respected and reliable service, dozens of free PC security software choices exist that may meet or exceed what you are currently using.

Source by Hugh Duddy